Returns management software and returns portal directly in the ERP system
You want to handle customer returns in a stress-free and uncomplicated way!
With reybex, the all-in-one software for your company, you can also easily set up your returns management and create your own returns portal.
Is your current returns process costing you and your customers time and nerves?
Does your customer service spend unnecessary time on the phone and by email processing returns? And last but not least, have you perhaps already received negative reviews due to forgotten returns?
Don’t worry, we have the perfect solution for you – the reybex returns portal!
This is how the returns process works for your customers:
- Enter order number and e-mail address
- Mark items to be returned
- Select reason for return
- Create a returns label, done!
- Returns are scanned at your premises and the quantity is booked in again
- The customer receives his credit note
Your customers register their returns themselves
No support request, no paper forms. All your customers have to do is click on the link from your returns portal or print a QR code to the page on the customer’s delivery bill. By entering the order number and e-mail address, you can easily find your order.
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Your customers mark the items they want to return and select the reason for the return. This gives you a better understanding of why products are being returned and allows you to reduce your returns rate.
Print return labels automatically
With one click, the return with the label is generated and sent to your customer’s e-mail address and made available for download. When the return label is generated, the return is registered in the background in reybex.
The entire shipment tracking process is handled by your connected carriers, such as DHL or Hermes, so you don’t have to worry about anything else.
Returns processing and credit note
In reybex you have an overview of all returns. As soon as the return arrives at your warehouse, you can select the return and post the item again and create a credit note or an exchange order. (You can find detailed instructions on returns processing here)
reybex returns portal advantages
With the reybex returns portal, you can completely automate the returns process right through to the credit note. Give your customers the option of stress-free returns processing and increase your customer satisfaction at the same time.
The advantages of the reybex returns portal:
- Fast returns processing thanks to automated processes
- Customer service staff save resources
- Satisfied customers
- Professional returns portal
- Own returns portal link
Would you like to optimize your returns process? Book the returns portal module via our sales department and get started right away. Our sales team will be happy to answer your questions and create a customized offer for you.
Do you have any questions?
We will be happy to advise you – by phone, e-mail or in a non-binding consultation.
