Returns portal
Returns management
Software and returns portal directly in the ERP system
Is your customer service team spending unnecessary time on the phone and by email processing returns? And last but not least, have you perhaps already received negative reviews due to forgotten returns?
This is how the Reybex returns process works for your customers:
- Enter order number and e-mail address
- Mark items to be returned
- Select reason for return
- Create a returns label, done!
- Returns are scanned at your premises and the quantity is booked in again
- The customer receives his credit note
Register return
Your customers register their returns themselves
No support enquiry, no paper forms. All your customers have to do is click on the link from your returns portal or print a QR code to the page on the customer’s delivery note. By entering your order number and e-mail address, you can easily find your order.
Select article
Returns & reason for return
Your customers mark the items they wish to return and select the reason for return.
This gives you a better understanding of why products are returned and enables you to reduce your returns rate.
Returns label
Print return labels automatically
With one click, the return with the label is generated and sent to your customer’s e-mail address and made available for download. When the returns label is created, the return is registered in the background in reybex.
The entire shipment tracking process is handled by your connected carriers, such as DHL or Hermes, so you don’t have to worry about anything else.
Credit note
Returns processing and credit note
In Reybex you have an overview of all returns. As soon as the return arrives at your warehouse, you can select the return and book the item back in and create a credit note or an exchange order. (You can find detailed instructions on returns processing here)
Advantages
Reybex returns portal advantages
With the Reybex returns portal, you can completely automate the returns process right through to the credit note. Give your customers the option of stress-free returns processing and increase your customer satisfaction at the same time.
The advantages of the Reybex returns portal:
- Fast returns processing thanks to automated processes
- Customer service staff save resources
- Satisfied customers
- Professional returns portal
- Own returns portal link
Get in touch with us
Do you have any questions?
Would you like to optimise your returns process? Book the returns portal module via our sales department and get started right away. Our sales team will be happy to answer your questions and prepare a customised offer for you.
sales@reybex.com
+49 201 360396-28
